FAQ

How can we contact you?

Please feel free to email us directly at hello@kailyn.co or use our contact form at the link here.

Where are you located?

We are based in Slidell, LA right outside the city of New Orleans. We do not have a storefront of any kind, but stay tuned to our Instagram or sign up for our newsletter for the latest news on where we'll be vending at local markets. Also, check out our stockists list for the stores that carry our products.

What is your store's exchange and return policy?

All sales are final. We can not accept returns or exchanges for any reason, but if your order is damaged, contact us and we will take care of it! We are not responsible for loss or delay due to the postal service.

What if there's an issue with the item I received?

If your item is damaged or the incorrect item was sent, please contact us first via email (hello@kailyn.co) and we will resolve your problem as soon as possible.

How long will it take to receive my order? 

All orders ship 2-7 days after that order has been placed. U.S. orders should arrive 3-5 business days after items have been shipped. International shipping may take anywhere from 1-12 weeks. You will get a shipping notification after your order has shipped (check your spam folder if you do not receive one). Please make sure your shipping information is correct during check out. We will not refund or replace items, because they are sent to the wrong address.

*We are not responsible for loss, damage, or delay*

What if my order was never delivered or lost, etc.?

Unfortunately, once we drop packages off we do not have any control over them. So, if you have any questions about your order once it has been shipped out, please contact your local post office.

Do you offer wholesale?

We do! Please contact us at wholesale@kailyn.co for any wholesale inquiries. 

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